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Level 1: Joiner
Posts: 5
Registered: ‎05-04-2012
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O2 Priority

Just noticed that the Cafe Nerro priority moment has changed to a start time of 2pm. Anyone know why and is this for good or just for the month of December in the run up to Christmas?
Posts: 88,591
Topics: 535
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Registered: ‎04-04-2012

Re: O2 Priority

@Martin-O2 any ideas ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Community Manager
Posts: 6,078
Registered: ‎18-02-2016

Re: O2 Priority

@MI5 Not something I'm aware of but I'll raise it with the team now to see what I can find out. 


@Dab2899 I'll drop you a mention and update your post once I have info. wink

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Posts: 70,425
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Registered: ‎04-01-2009

Re: O2 Priority

Perhaps they think there would be less of a demand at 2.00pm or there would be more footfall in the lead up to Christmas 🤑 who knows? 

Community Manager
Posts: 6,078
Registered: ‎18-02-2016

Re: O2 Priority

@jonsie you've hit the nail on the head with this one! 

 

@Dab2899 They have changed the time to ensure that there is a smoother customer experience during the current busy time. The time will be at 2pm till at least the end of the week. 

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Posts: 88,591
Topics: 535
Solutions: 11,471
Registered: ‎04-04-2012

Re: O2 Priority

Thanks for the update Martin Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 5
Registered: ‎05-04-2012

Re: O2 Priority

Thanks for the clarification.👍🏻
Posts: 70,425
Topics: 548
Solutions: 3,428
Registered: ‎04-01-2009

Re: O2 Priority

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Community Manager
Posts: 6,078
Registered: ‎18-02-2016

Re: O2 Priority

No worries guys! The start time will be reviewed at the end of the week so keep an eye out for any changes wink

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