Solved: Re: O2 Priority

Dab2899 · ‎21-11-2017

Just noticed that the Cafe Nerro priority moment has changed to a start time of 2pm. Anyone know why and is this for good or just for the month of December in the run up to Christmas?

Martin-O2 · ‎21-11-2017

@jonsie you've hit the nail on the head with this one!

@Dab2899 They have changed the time to ensure that there is a smoother customer experience during the current busy time. The time will be at 2pm till at least the end of the week.

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MI5 · ‎21-11-2017

@Martin-O2 any ideas ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎21-11-2017

@MI5 Not something I'm aware of but I'll raise it with the team now to see what I can find out.

@Dab2899 I'll drop you a mention and update your post once I have info.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

jonsie · ‎21-11-2017

Perhaps they think there would be less of a demand at 2.00pm or there would be more footfall in the lead up to Christmas 🤑 who knows?

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Martin-O2 · ‎21-11-2017

@jonsie you've hit the nail on the head with this one!

@Dab2899 They have changed the time to ensure that there is a smoother customer experience during the current busy time. The time will be at 2pm till at least the end of the week.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

MI5 · ‎21-11-2017

Thanks for the update Martin

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Dab2899 · ‎21-11-2017

Thanks for the clarification.👍🏻

jonsie · ‎21-11-2017

Good to know @Martin-O2 😃

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎22-11-2017

No worries guys! The start time will be reviewed at the end of the week so keep an eye out for any changes

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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