O2 Priority app unable to connect

[PAG]

Anybody else experiencing issue with Priority sign in? App working ok till last night, now get message" Unable to connect at the moment, sorry about that." Have uninstalled & reinstalled several times without success. Any ideas please?

[Anonymous]

software updated to 6.0 and the app started working..

[Cleoriff]

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@Anonymouswrote:

software updated to 6.0 and the app started working..

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Good news @Anonymous...

[MI5]

So 5.01 is no good either @Marjo ?

[Marjo]

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@MI5 wrote:
So 5.01 is no good either @Marjo ?

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I've passed this on, thanks! As well as your note about the website info regarding the Android version displayed there. Cheers

@Anonymous glad to hear it finally works for you!

[Skyline]

Samsung J3

5.1.1

I have tried, uninstalled, reset phone to factory setting. Seen a Guru at o2 Bluewater shopping center (he didn't know how to fix or what to do).

Yet I am still getting the same problem. Won't open.

The stangest thing about this is my wife has the exact same phone (I bought ours both at the same time from o2) and her priority works?

[MI5]

I am unable to get priority to work on my phone running 5.1 but another one running 6 works no problem.

[Skyline]

I don't understand how my wife, with the exact same phone gets Priority 

[MI5]

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@Skylinewrote:

I don't understand how my wife, with the exact same phone gets Priority 

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She must be on different firmware.

[jonsie]

Definitely need a minimum of 6.0 now I'm afraid. 

[Skyline]

Is there anything I can do if that is the case?