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Anonymous
Posts: 0

Re: O2 Priority app unable to connect

software updated to 6.0 and the app started working..

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Posts: 79,581
Topics: 708
Registered: ‎14-01-2013

Re: O2 Priority app unable to connect


@Anonymouswrote:

software updated to 6.0 and the app started working..


Good news @Anonymous...

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Posts: 95,003
Topics: 543
Solutions: 12,039
Registered: ‎04-04-2012

Re: O2 Priority app unable to connect

So 5.01 is no good either @Marjo ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 6,406
Registered: ‎23-07-2014

Re: O2 Priority app unable to connect

[ Edited ]

@MI5 wrote:
So 5.01 is no good either @Marjo ?

I've passed this on, thanks! As well as your note about the website info regarding the Android version displayed there. Cheers

 

@Anonymous glad to hear it finally works for you! Smiley Happy

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Level 1: Joiner
Posts: 9
Registered: ‎18-11-2016

Re: O2 Priority app unable to connect

Samsung J3

5.1.1

 

I have tried, uninstalled, reset phone to factory setting. Seen a Guru at o2 Bluewater shopping center (he didn't know how to fix or what to do).

Yet I am still getting the same problem. Won't open.

 

The stangest thing about this is my wife has the exact same phone (I bought ours both at the same time from o2) and her priority works?

 

Screenshot_20**Personal info**-**Personal info**.png

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Posts: 95,003
Topics: 543
Solutions: 12,039
Registered: ‎04-04-2012

Re: O2 Priority app unable to connect

I am unable to get priority to work on my phone running 5.1 but another one running 6 works no problem.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 9
Registered: ‎18-11-2016

Re: O2 Priority app unable to connect

I don't understand how my wife, with the exact same phone gets Priority 

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Posts: 95,003
Topics: 543
Solutions: 12,039
Registered: ‎04-04-2012

Re: O2 Priority app unable to connect


@Skylinewrote:

I don't understand how my wife, with the exact same phone gets Priority 


She must be on different firmware.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 75,641
Topics: 561
Solutions: 3,483
Registered: ‎04-01-2009

Re: O2 Priority app unable to connect

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Level 1: Joiner
Posts: 9
Registered: ‎18-11-2016

Re: O2 Priority app unable to connect

Is there anything I can do if that is the case?