Solved: O2 Priority app unable to connect - Page 6

PAG · ‎17-02-2018

Anybody else experiencing issue with Priority sign in? App working ok till last night, now get message" Unable to connect at the moment, sorry about that." Have uninstalled & reinstalled several times without success. Any ideas please?

Skyline · ‎05-03-2018

But my wifes phone is the same. 5.1

MI5 · ‎05-03-2018

What's your CSC?
(dial *#1234#)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Skyline · ‎05-03-2018

J320FNO2U0AQI1

MI5 · ‎05-03-2018

Does your firmware match this as this version has the latest security updates installed?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Skyline · ‎06-03-2018

Yes. Exact same.

Just playing about this morning and removed Avast. Uninstalled Priority, reinstalled and guess what? It's working. Looks like Avast might have been causing the problem. If not then it's a big coincidence.

MI5 · ‎06-03-2018

I don't have any anti virus apps on my phone that it isn't working on, so I'm not sure about that as a reason.
More likely a change at O2's end, so I'll try mine again later.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎06-03-2018

App was updated yesterday, so that's the reason for the change, not Avast.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎06-03-2018

@MI5wrote:
App was updated yesterday, so that's the reason for the change, not Avast.

Interesting that pic is showing it requires Android 5.0 and above @MI5? I thought it was 6.0?

Veritas Numquam Perit

MI5 · ‎06-03-2018

That was the error and hence the update to the app.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎06-03-2018

@MI5wrote:
That was the error and hence the update to the app.

Ah thanks....:smileywink:

Veritas Numquam Perit

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