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O2 Priority

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Level 1: Joiner
Posts: 9
Registered: ‎18-11-2016

Re: O2 Priority app unable to connect

But my wifes phone is the same. 5.1

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Posts: 94,394
Topics: 541
Solutions: 12,016
Registered: ‎04-04-2012

Re: O2 Priority app unable to connect

What's your CSC?
(dial *#1234#)
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 9
Registered: ‎18-11-2016

Re: O2 Priority app unable to connect

J320FNO2U0AQI1
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Posts: 94,394
Topics: 541
Solutions: 12,016
Registered: ‎04-04-2012

Re: O2 Priority app unable to connect

Does your firmware match this as this version has the latest security updates installed?

j3.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 9
Registered: ‎18-11-2016

Re: O2 Priority app unable to connect

Yes. Exact same.

Just playing about this morning and removed Avast. Uninstalled Priority, reinstalled and guess what? It's working. Looks like Avast might have been causing the problem. If not then it's a big coincidence.
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Posts: 94,394
Topics: 541
Solutions: 12,016
Registered: ‎04-04-2012

Re: O2 Priority app unable to connect

I don't have any anti virus apps on my phone that it isn't working on, so I'm not sure about that as a reason.
More likely a change at O2's end, so I'll try mine again later.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 94,394
Topics: 541
Solutions: 12,016
Registered: ‎04-04-2012

Re: O2 Priority app unable to connect

App was updated yesterday, so that's the reason for the change, not Avast.

priority.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 79,135
Topics: 707
Registered: ‎14-01-2013

Re: O2 Priority app unable to connect


@MI5wrote:

App was updated yesterday, so that's the reason for the change, not Avast.

priority.PNG


Interesting that pic is showing it requires Android 5.0 and above @MI5? I thought it was 6.0?

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Posts: 94,394
Topics: 541
Solutions: 12,016
Registered: ‎04-04-2012

Re: O2 Priority app unable to connect

That was the error and hence the update to the app.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 79,135
Topics: 707
Registered: ‎14-01-2013

Re: O2 Priority app unable to connect


@MI5wrote:
That was the error and hence the update to the app.

Ah thanks....Smiley Wink

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