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O2 Priority app unable to connect

PAG
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Anybody else experiencing issue with Priority sign in? App working ok till last night, now get message" Unable to connect at the moment, sorry about that." Have uninstalled & reinstalled several times without success. Any ideas please?
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Skyline
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But my wifes phone is the same. 5.1

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MI5
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What's your CSC?
(dial *#1234#)
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Skyline
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J320FNO2U0AQI1
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MI5
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Does your firmware match this as this version has the latest security updates installed?

j3.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Skyline
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Yes. Exact same.

Just playing about this morning and removed Avast. Uninstalled Priority, reinstalled and guess what? It's working. Looks like Avast might have been causing the problem. If not then it's a big coincidence.
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MI5
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I don't have any anti virus apps on my phone that it isn't working on, so I'm not sure about that as a reason.
More likely a change at O2's end, so I'll try mine again later.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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MI5
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App was updated yesterday, so that's the reason for the change, not Avast.

priority.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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@MI5wrote:

App was updated yesterday, so that's the reason for the change, not Avast.

priority.PNG


Interesting that pic is showing it requires Android 5.0 and above @MI5? I thought it was 6.0?

Veritas Numquam Perit

Girl in a jacket
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MI5
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That was the error and hence the update to the app.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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@MI5wrote:
That was the error and hence the update to the app.

Ah thanks....:smileywink:

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Girl in a jacket
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