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O2 Priority app unable to connect

PAG
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Anybody else experiencing issue with Priority sign in? App working ok till last night, now get message" Unable to connect at the moment, sorry about that." Have uninstalled & reinstalled several times without success. Any ideas please?
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Anonymous
Not applicable

software updated to 6.0 and the app started working..

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Cleoriff
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@Anonymouswrote:

software updated to 6.0 and the app started working..


Good news @Anonymous...

Veritas Numquam Perit

Girl in a jacket
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MI5
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So 5.01 is no good either @Marjo ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Marjo
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@MI5 wrote:
So 5.01 is no good either @Marjo ?

I've passed this on, thanks! As well as your note about the website info regarding the Android version displayed there. Cheers

 

@Anonymous glad to hear it finally works for you! slight_smile

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Skyline
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Samsung J3

5.1.1

 

I have tried, uninstalled, reset phone to factory setting. Seen a Guru at o2 Bluewater shopping center (he didn't know how to fix or what to do).

Yet I am still getting the same problem. Won't open.

 

The stangest thing about this is my wife has the exact same phone (I bought ours both at the same time from o2) and her priority works?

 

Screenshot_20**Personal info**-**Personal info**.png

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MI5
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I am unable to get priority to work on my phone running 5.1 but another one running 6 works no problem.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Skyline
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I don't understand how my wife, with the exact same phone gets Priority 

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MI5
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@Skylinewrote:

I don't understand how my wife, with the exact same phone gets Priority 


She must be on different firmware.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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Skyline
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Is there anything I can do if that is the case?
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