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Level 1: Joiner
Woolly
Posts: 2
Registered: ‎22-12-2018

Not received 02 Tile mate..

on ‎23-12-2018 16:17

Hi!
Months ago I was promised a tile mate free gift from 02 priority for being a loyal customer but I have still not received it (and it’s been over 30days which it said may take to arrive).
I've hunted the net and can't find an email address or phone number to contact...also having spoken to 02 helpline no one there can help me either or give me contact details of who to contact.
Is anyone here able to point me in the right direction please of who to contact? Thanks all!
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MI5
Posts: 114,427
Topics: 569
Solutions: 15,482
Registered: ‎04-04-2012

Re: Not received 02 Tile mate..

on ‎23-12-2018 16:21

@Martin-O2 may be able to help you tomorrow. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Bambino
Posts: 16,567
Registered: ‎31-03-2010

Re: Not received 02 Tile mate..

[ Edited ]

‎23-12-2018 17:01 - edited ‎23-12-2018 17:03

@Woolly There's every chance in the world that they have no more in stock, so don't hold your breath waiting to get one. People were originally supposed to get a bottle of champagne, but they ran out of that very quickly and switched to the Tile Mate.

I DO NOT WORK FOR O2



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EmilieT
Posts: 5,427
Registered: ‎18-04-2018

Re: Not received 02 Tile mate..

on ‎24-12-2018 13:15

Hi @Woolly, and welcome to the forum Wave I'm sorry to hear you're still waiting for your Tile Mate. I'll send you a Private Message right away so we can discuss this further Smiley Happy

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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Level 1: Joiner
Woolly
Posts: 2
Registered: ‎22-12-2018

Re: Not received 02 Tile mate..

on ‎31-12-2018 09:24

Hi all! Thanks so much for your help! Hopefully now all resolved and one on the way!
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Cleoriff
Posts: 97,248
Topics: 758
Registered: ‎14-01-2013

Re: Not received 02 Tile mate..

on ‎31-12-2018 09:27

Good news @Woolly thumbsup

*The Game Is On*

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MI5
Posts: 114,427
Topics: 569
Solutions: 15,482
Registered: ‎04-04-2012

Re: Not received 02 Tile mate..

on ‎31-12-2018 09:37

Fingers crossed for you mate Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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