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Contacting 02

Davycrocket1
Level 1: Joiner
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‎18-10-2023 09:21

‎18-10-2023 09:21

Trying to add an extra offer for Disney +  1st new subs when I go to extras Disney is at £7.99 offer os £5.99 calling 02 useless long waits customer service sucks of anyone reads this who works for 02 .

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madasaf1sh
Level 78: King of Kings
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‎18-10-2023 09:25

‎18-10-2023 09:25

@Davycrocket1 

 

You can only add it within 28days for it to be free for a period of time, after this a charge per month applies... 

 

Guide: Adding and removing O2 Extras  


Unfortunately all call centres have long wait times, it is not unique to o2.. (they just seem to be one of the worst at the moment). 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Davycrocket1
Level 1: Joiner
In response to madasaf1sh
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‎18-10-2023 16:06

‎18-10-2023 16:06

it was Active as of to day 

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Davycrocket1
Level 1: Joiner
In response to madasaf1sh
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‎19-10-2023 13:50

‎19-10-2023 13:50

it’s Not Free it’s pay 

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MI5
Level 94: Supreme
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‎19-10-2023 14:48 - edited ‎19-10-2023 14:49

‎19-10-2023 14:48 - edited ‎19-10-2023 14:49

@Davycrocket1 

Re you trying via the link in the Priority app?

Doing so should give you the discount applied as a bolt on shown in your MyO2.

Guide: Where is my discount or Extra Data? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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