O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 120 replies
  • 5 kudos

Resolved! PAC code

I need my PAC code and have tried ringing 202 but can get no where at all, I have txt 85075 only to be told to call 202 and cannot retrieve it online from my o2 account.Please advise on how I can go about getting it ASAP ThanksAmanda

PP888 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! SIM for my tablet

I just wondered if there was a way I could get a sim card for my Samsung tablet that is connected to my phone number and sim only contract I already have?

Nedime by Level 1: Joiner
  • 2 replies
  • 0 kudos

Phone unlatching

own a sony xperia xa1 ultra that i wanted o2 to unlock as its now out of contract so my daughter could use it.Contacted o2 for the sim unlock code so it could be used on another network.O2 provide me with the code from my imei and it didn't work. My ...

matt9 by Level 1: Joiner
  • 5 replies
  • 0 kudos


How to transfer data from iPnone 7 to iPhone 11? 

nicholls by Level 1: Joiner
  • 2 replies
  • 0 kudos

Screen broke

The screen on my samsung A 10 has suddenly broke. It has not been drop at all

Wooitts by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Printer offline message when it isn’t!

My phone will not connect to my Epsom printer and gives the message “printer offline” but it isn’t and my other phone prints normally -it is just my main phone that won’t ( I-phone XR ) any ideas why only this phone won’t print? It just started yeste...

AOKR by Level 2: Apprentice
  • 8 replies
  • 0 kudos

Resolved! Samsung s6 Lite Fast Charging

Hi guysJust received my s6 lite today, and one thing I have noticed is the charger and cable out of the box does not allow fast charging. However, when I use the cable that came with my S10 phone, the tablet fast charges.Is this correct and out of th...

Suhail by Level 1: Joiner
  • 6 replies
  • 0 kudos

Phone death

I can't call or a text message. My phone is dark I see only the Apple 

Dani2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Problem with calls

HiHaving trouble with calls as follows:1) When I call someone they can't hear me2) When they call me,I can't hear them No problem with messaging or texts HELP!!!