O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4923 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 801 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1339 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1560 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1296 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 5545 Views
  • 120 replies
  • 5 kudos

Mast down - how long does it take to fix?

Hi there - there is no data access where I'm based (currently writing from another location). The network info from o2 says there is a mast down and that it will be fixed but no one at o2 (I've called) can give me a timeline. I cannot even send an em...

Snowjax by Level 1: Joiner
  • 138 Views
  • 3 replies
  • 0 kudos

Resolved! NCK unsuccessful. MCK needed to unfreeze my O2 phone

Hi. I'm hoping I can get the help I need to relieve me of the stress I've just been going through trying to unlock/unlatch my phone. I've trawled through endless sites, O2 help and guidance pages, Samsung forums and even visited all the phone unlock ...

Athy by Level 1: Joiner
  • 592 Views
  • 11 replies
  • 0 kudos

Resolved! Data connection problems abroad

My phone only connects to EDGE since yesterday so I am not able to use internet if not connected to the wi fi. I have already tried all the posisble options of turning off and on the phone, removing the sim, initializing the network connection but th...

Resolved! New sim, no wifi calling

I’ve had a network reset and now a new sim sent. I’ve activated my new sim and put it in but it won’t let me turn on wifi calling and keeps telling me to go to o2 to turn it on, but it already is enabled. I have zero signal without wifi still, so it’...

Resolved! OTP's not getting through

One time passwords (OTP's) from Amazon and my bank are getting through to my phone only if I get O2 to send me a OTP as a result of me chaniging my O2 account details. When I then get an OTP from O2 all the other OTP's come through. It' seems to unbl...

fenners1 by Level 1: Joiner
  • 188 Views
  • 1 replies
  • 0 kudos

Resolved! OTP Codes

Hi, I am no longer receiving OTP codes from my banks and now Amazon. I was told by Natwest to contact my provider and check there is nothing restricting them their end. I contacted O2 via web chat and was assurred that as I can receive texts from the...

whatever by Level 1: Joiner
  • 709 Views
  • 4 replies
  • 0 kudos

Resolved! I have forgotten my passcode

Hi, I have 2 Samsung 8 phones but forgotten the passcode to unlock. Can you help?

MIsh by Level 1: Joiner
  • 152 Views
  • 3 replies
  • 0 kudos

Roaming Internet

I’m in Poland at the moment, my phone shows 3G but it’s telling me that I have no network. My contract is for 100G a month.Why I can’t get internet?

Alina2 by Level 1: Joiner
  • 116 Views
  • 4 replies
  • 0 kudos

Resolved! WiFi​ calling

Hi,I bought my phone SIM free in Thailand. I had WiFi calling there with local SIM but now I brought it to the UK it does not work. It is enabled but no SMS​ ​or calling possible.Please tell me how to get this feature working with O2 SIM.Thanks and r...

tom_toms by Level 1: Joiner
  • 210 Views
  • 4 replies
  • 0 kudos

Resolved! Data

I have 16gb of data never ran out for the last year or so. Brahe last 3 months I’ve ran out of data by half way through the month.How do I find out what is draining my data?