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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3199 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5150 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16237 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8223 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7606 Views
  • 6 replies
  • 0 kudos

Resolved! account holder

how do i change the account holder of my account 

apple watch yet again

every time i go out with out my phone within moving to another region apple watch disconnects just like the other clients 02 has , can some one tell me how to have this fixed , its not an apple fault as watch been checked. i read that if you remove t...

Resolved! Unable to change contact number in O2 account (accounts.o2.co.uk)

I joined O2 around a month ago and when I tried to register my online account, it said the number I was trying to register with is already in use on another account. I believe this issue may be due to previously having a business account with O2 for ...

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ChrisF80 by Level 1: Joiner
  • 238 Views
  • 1 replies
  • 0 kudos

Payment sim in tracker

I have a payg sim in a vehicle tracker. It keeps replying to commands with the same response repeatedly. Does anyone know what my problem is. Thanks. Steve

Holty by Level 1: Joiner
  • 222 Views
  • 2 replies
  • 0 kudos

Resolved! Damaged phone

I dropped my phone and broke it, I do not know if I have insurance.

Resolved! Suddenly lost visual voicemail

Hi there,I know this has been raised before, but the solutions there haven't worked for me. Today I chaged my plan with O2 - basically the same plan, just with less data, as I'm not using a lot of data.Then I noticed when I got a voicemail that I get...

iMessage not working

Hi, since moving to o2 from Virgin the iMessage isn’t working fully. I can use it with some people but not the second number on my account (husbands number) have been in to store and they changed some setting to fix it but still not working to husban...

M-A-W by Level 1: Joiner
  • 314 Views
  • 3 replies
  • 0 kudos

Resolved! Apple Watch 6 cellular

My wife is having trouble with her Apple Watch 6 cellular which shows the plan and seems to have all the correct settings but has stopped making and receiving calls when out of range of iPhone.I have tried calling o2 help but they have not resolved t...

Juan23 by Level 1: Joiner
  • 369 Views
  • 2 replies
  • 0 kudos