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Data download speed very slow

Hi, I hope someone can help me? I recently installed a data sim giffgaff in to my caravan dongle and struggled to get any reasonable download speeds (between 2-4 mbps). I happened to read someone else’s comments on this and they were advised that the...

Device is locked

I have been sent a replacement pixel 7. The sim won’t work, I contacted o2 yesterday who arranged an Esim and now when I do the QR is tells me my device is locked and to contact o2

Data not working on phone

Hi Although I have data, it is not working on my phone?

Resolved! Phone call from O2

I received a call from someone called Elena claiming to be from O2 I established that she was calling from the Philippines She claimed I am eligible for a discount to £7:00 monthly sim only 50 gb unlimited talk and text. She asked me to confirm my na...

phone not charging

hello, I think my phone is broken as wont charge for a few days Im looking to change to a basic flip phone with whats app

Resolved! Very poor signal

We live at LE12 5LH and there are 4 households who are all O2 customers in a small group of houses where O2 reception is less than 1bar and often nonef and we loose connections often in the middle of conversations. We are all on Volt packages. I am a...

App not working

Recently updated IOS to 17.4.1. Tried to sign in to my app and get error message saying that the app is not available to me yet and to sign in to my 02 which I have done and that does not show me all my information. I have de and reinstalled the app,...

Resolved! Want to change my number

I’m looking to change my number because my x missus is ringing me all the time how do I do that I’m on pay and go

No details on app

Neither of my phones are now listed on my O2 app - they appear to have disappeared!

New sim - not accessible

I was a Virgin customer but moved before my new sim card arrived and now no longer live in the country. I can't contact anyone at O2 because in order to use MyO2 I need access to my phone number for 2FV. Where can I find contact details? I have looke...

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