Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...
Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...
Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...
Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...
Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...
Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...
Hi, I upgraded my device to a Samsung flip 3 on Friday, I’ve now received it and decided I made a mistake and should of got the Samsung fold z, how do I go about returning this as I did it all online, is there a phone no. To ring, I’ve been on the o2...
i'm having constant signal issues.. so frequently i'm thinking to pay of this contact and move providers.. i had this previously and was sent a replacement, low and behold i'm back again with the same issue.. i would use the app to speak to an adviso...
i recently bought apple airpods, i’ve used them a handful of times and today after not even a week of having them one has went crackly and won’t work?? am i right to say this is faulty and if so how do i get it replaced?
Money backHi there I was wondering about my Money back on a device I got told over 3 months and its been past that thanks
I am currently in Norway. I have no availability for data roaming due to a message stating that I don’t have an appropriate account.Is my 02 data package not valid with Norwegian supplier Telenor?
Where are my earphones that I ordered on 7th September?
Hi please help me immediate I have emailed this morning no response I have given a number for you to call no response this is working hours and my phone and service is down
Hi I hope you can help me
I ordered online yesterday but have had no notification from dpd or tracking information
Hi I’ve put my pac number in too transfer my old number to this sim but it’s not working yet any idea when it kicks in
