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Sim only transferring from EE on an iPhone 11, retaining my number.

Letty44
Level 1: Joiner
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Error message says SIM not supported. What can I do ?

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Bambino
Level 73: Relic 
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@Letty44 Have you followed the sim swap procedure: SIM Swap: a mini guide (incl eSim) - O2 Community

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
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@Letty44 

You phone is locked to EE.

You need to call them to unlock it. 

https://ee.co.uk/help/help-new/getting-started-and-upgrading/unlock-your-phone/unlock-a-ee-device-to...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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TheresaV
Former Staff
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Hi @Letty44 did you manage to sort this out with the advice given above?

COVID-19 support - Help and support from O2 during the lockdown
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