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Recent order not dispatched

LMC91
Level 1: Joiner
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Registered:
Hi, I ordered 2 Huawei Y6 2019 phones on the 5th December, 2 colours of the same phone, and both in stock at time of order. The confirmation even said it would be delivered by 7th December. Payment is also been took out of my bank.

There have been no emails, and no sign of them being dispatched. Also both phones are out of stock on the website. At this time I’m getting worried they had no stock at all, and won’t be delivering for Christmas. If they aren’t going to deliver, ideally I would like to know, it has stopped me from purchasing the phones elsewhere in order to secure the phones for Christmas.

Can anyone assure me I’m going to receive my order in time? If at all? I couldn’t see live support, and no sign of a phone number to talk.

Thank you
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jonsie
Level 94: Supreme
  • 85248 Posts
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Registered:

We don't have access to that information on the communty @LMC91 

You need to call customer service
Advice from an O2 Guru to get through:
call any number in the link below, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Choose the fraud or upgrade option if necessary

Guide: Coronavirus Community Help and Support 

View solution in original post

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jonsie
Level 94: Supreme
  • 85248 Posts
  • 591 Topics
  • 4463 Solutions
Registered:

We don't have access to that information on the communty @LMC91 

You need to call customer service
Advice from an O2 Guru to get through:
call any number in the link below, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Choose the fraud or upgrade option if necessary

Guide: Coronavirus Community Help and Support 

View solution in original post

Message 2 of 2
130 Views