on 30-06-2021 07:49
Solved! Go to Solution.
on 30-06-2021 07:59
They seem to be taking a bit longer than normal to complete at the moment.
Keep rebooting your phone, but if nothing happens you'll need to call again.
on 30-06-2021 07:59
They seem to be taking a bit longer than normal to complete at the moment.
Keep rebooting your phone, but if nothing happens you'll need to call again.
on 30-06-2021 08:01
Keep rebooting your phone (turn it off and back on again). It should happen today.
Any problems,you need to call customer service.
Call 202 from your mobile or use Skype to call 0800 032 1402
All other numbers and methods of contact are in this guide
Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call
Veritas Numquam Perit
on 01-07-2021 13:32
HI @LILS1 did this work out for you in the end?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
on 01-07-2021 13:37
on 01-07-2021 13:43
on 01-07-2021 13:43
That's great to hear, thanks for letting us know @LILS1
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?