cancel
Showing results for 
Search instead for 
Did you mean: 

Hi

Fiona20
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi my Huawei view20 won't work I've tried everything to try and make the WiFi and my mobile data to connect it is a brand new phone my husband can connect to WiFi and my husband tried his hotspot to my phone and that wouldn't work on my phone either 

Message 1 of 3
73 Views
2 REPLIES 2

gmarkj
Level 56: Guvnor
  • 8040 Posts
  • 87 Topics
  • 515 Solutions
Registered:

Does your phone see the connection or is there nothing there at all @Fiona20 ?

If it can't see anything, check the WiFi connection is showing the SSID (network name). If it is, then you may have a faulty phone so try getting a replacement.

For mobile data, check your APN settings match the ones on this website (you will need to find the ones for your provider):

https://www.phonegnome.com/category/apn-settings/ 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 3
57 Views

Martin-O2
Community Manager
Community Manager
  • 7843 Posts
  • 739 Topics
  • 92 Solutions
Registered:

@Fiona20 did you still need some help with this or are things sorted now? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 3 of 3
48 Views