on 05-05-2024 21:40
My Data doesn’t seem to be working. I’m been travelling all over Europe but here in Switzerland doesn’t work for me at all. It worked when I was in Germany, France, Netherlands, All over UK aswell. Just doesn’t seem to work here in Switzerland
on 05-05-2024 21:51
Assuming you are a contract customer - have you been travelling for more than 63days without returning to the UK?
https://www.o2.co.uk/international/using-your-phone-abroad
If so, data may be reduced and charged for, so your spend cap may be getting in the way, if you have one Guide: Spend Caps & Charge to Mobile on O2 as you will be out of tariff.
If PAYG: You need O2 Travel to use your phone in Switzerland which is chargeable at £1.99 per day so you need extra credit.
Your UK bundle won't work.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Some other things to try:
Manually search for another network
Reboot the phone.
If still not working then contact O2 as above.
Good luck @Jnr.