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Level 1: Joiner
Posts: 8
Registered: ‎02-04-2021

EE to O2 number porting partial work

 

I purchased an extra line to transfer my wife's current EE number to O2. Was told porting will take a day and transfer will finish today. When new sim has been tested she cannot receive calls, but can call/texting to me. 

I've seen the same issue from yesterday/today with a user Lisa, who had the exact same issue.

 

@O2Lisa @MI5 Can somebody look into it urgently please? My wife work on a department where need to be available any time of the day.

 

Many thanks

Posts: 100,393
Topics: 766
Registered: ‎14-01-2013

Re: EE to O2 number porting partial work

@Szabi-01 

There have been a number of issues with this recently. I'll tag @O2Emma  who is on tonight. She may be able to help.

*The Game Is On*

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Level 1: Joiner
Posts: 8
Registered: ‎02-04-2021

Re: EE to O2 number porting partial work

Hi Cleoriff,

Thank you. Problem is with the porting service from o2 or ee end?
O2 Support
Posts: 331
Registered: ‎02-07-2020

Re: EE to O2 number porting partial work

Evening @Cleoriff I will look into it thanks.

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O2 Support
Posts: 331
Registered: ‎02-07-2020

Re: EE to O2 number porting partial work

Hi @Szabi-01 I will need to private message you to discuss further.

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Posts: 100,393
Topics: 766
Registered: ‎14-01-2013

Re: EE to O2 number porting partial work

Thanks @O2Emma thumbsup

*The Game Is On*

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Level 1: Joiner
Posts: 8
Registered: ‎02-04-2021

Re: EE to O2 number porting partial work

Sure no problem. Available all evening
O2 Support
Posts: 331
Registered: ‎02-07-2020

Re: EE to O2 number porting partial work

No problem @Cleoriff grin

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Level 1: Joiner
Posts: 8
Registered: ‎02-04-2021

Re: EE to O2 number porting partial work

@Cleoriff @O2Lisa @O2Emma my problem has been sorted, and can accept calls. Thank you all
Posts: 461
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Kudos: 63
Solutions: 16
Registered: ‎08-03-2017

Re: EE to O2 number porting partial work

Morning all smiling

@O2Emma@Szabi-01 has confirmed it's all working now party

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks Smiley Happy

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