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Resolved! New phone/transferring sim/when

Hello.Can you help please.Getting new samsung a20e,upgrading from j3/2016.Am happy using samsung smart switch to transfer what's required.In relation to sim card and assuming it fits?At what point in transfer process do I physically take sim out of o...

LesJ by • Level 1: Joiner
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returns address

please can somebody tell me the returns address for an iphone device under the change of mind policy?i have spent a very very long time today on live chat to about 5 different 'gurus' , resulting in changing my provider after about 15 years as an O2 ...

Not receiving call from gp

Hi, I need help identifying a problem and fixinf it.I need to receive a call from my gp, but when she tries to call me it goes straight into voicemail. It does not happen with anyone else, yet they are telling me it's my phone to be the problem

Yuri by • Level 1: Joiner
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  • 2 replies
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03303 numbers

Hope someone can help. Up until 1st June I was making between 3 and 4 calls to 03303 numbers a day. Since then the calls will not connect. I've asked collegues to try who are also O2 and they are having the same problems. I can make calls to the numb...

Resolved! porting

Hi, number porting today to O2.ScenarioHad dual SIM Android Main SIM sky mobileBought dual SIM iPhone Main SIM is eSimPorting sky number to O2Which SIM do I put in the iPhone....do I leave the new O2 one in there and my old Sims in android hand set?H...

Ossi by • Level 1: Joiner
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  • 7 replies
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Resolved! Sending Phone for Repair

My phone has been booked in for repair and I have received some paperwork to return my phone via the post office. However, there is no address to return it to - I just have a repair assessment form to send back with it no address label. Can anyone he...

Elliebir by • Level 1: Joiner
  • 1484 Views
  • 7 replies
  • 0 kudos

Huawei P20 Pro Locked Out

Hi - I changed the pattern lock on my Huawei P20 Pro last week with no problem. However, I came to unlock it on Saturday and it said that the pattern was incorrect which I know it wasn't as I had been using it for days. I am now locked out of my phon...

Elliebir by • Level 1: Joiner
  • 1834 Views
  • 10 replies
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Resolved! Call failed

Hi All New Iphone 11 - why can't I receive and make calls - all saying call failedThanks

Resolved! Apple Watch series 5 not connecting to cellular

Hi I got an Apple Watch and it’s all paired fine with phone. But it will not connect to cellular data. It keeps saying contact o2 ref code 91. I have been onto 4 different people and I’m getting really frustrated as I’m currently paying for something...

Marie54 by • Level 1: Joiner
  • 1213 Views
  • 5 replies
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Log in without phone.

Hi, I cannot log in to my 02 account because it requires me to enter a text code, but I lost my phone. How can I sign in and order a new Sim?Thanks

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