Hey everyone, Welcome to the New to O2 board! If you're a new O2 customer looking for help getting setup and taking advantage of the benefits of being an O2 customer or if you've been with us for a while and need some assistance with a particular que...
Hello everyone, We'd like to officially welcome to you to the O2 network! If you're a new customer or have returned to O2 after a few years with a different network provider there is a lot if information to digest so we've put together this handy wel...
You may be weighing up your options of which network to join or move to, reviewing who offers the best value for your money, or if you're an existing customer you may be wondering if you should upgrade or check out other options. Well, we're here to ...
What's happening?As you'll likely already be aware, Virgin Media and O2 merged in June 2021 creating the UK’s largest telecoms challenger with award-winning mobile services and the fastest widely available broadband in the market all under one roof. ...
Hi everyone,Welcome to the O2 Community! This is a great place to ask for and share advice on anything relating to O2 or your device. You can join fantastic discussions (on or off-topic ), and help O2 improve by providing feedback. If you're feeling ...
I am switched from Virgin to O2.I have a question about the tariff.You have promised to keep itvthe same!I see that you haven't kept it the same.You are applying a discount to keep it the same.How does it work in April?Will you also increase also the...
I have a volt SIM contract in my name for my OH's phone, but then started another standard pay monthly contract last month for my own phone (I had previously been with a different provider). When I log into MyO2, I can access my OH's phone details, b...
I have registered for my O2 account but unfortunately I can't log in to my O2 account. Can anyone help me?
I can't access the app nor buy a rolling data plan
Hello. I am unable to set mobile data on my Cellular Apple Watch with my O2 service. I tried the guidence on the O2 website: Open the Watch app on your iPhone and tap on ‘Mobile Data’.Then tap ‘Set up mobile data’. You’ll be prompted to sign in with ...
I topped up £10 yesterday I have the £10 bundle - I got the messages saying I’d topped up and the text and the money left my account and said that in with in my O2 - it’s this morning saying there’s no money in my bundle and won’t let me make calls?
New sim not arrived
Hi there. I received an O2 sim card from an O2 store today and I am trying to set it up. I have followed the first 2 steps but I can't sign into My O2 and it says it could take 48 hours for this to become available. Is there another way I can set up ...
I have been trying to top up with my credit card but it's not allowing me
I dropped my old phone and have just got a new one. the new phone takes a different size SIM. How do I order a replacement SIM? I want to stay with O2 and I want to keep my number. How do I get just a new SIM of the correct size?
