Returned Faulty Device now been changed full amount of the Device in 1st bill

[justneedhelp]

Hi, I have just joined O2 on the 8th of Dec. I got a new Contract for a Pixel Fold. The Phone was very Hot when using it for less than 2-3 min so I returned it to the store on the 9th of Dec as faulty and decided to change to a Z Fold 5.

I now have a cheaper and better deal than the Pixel Fold.

Now today the 10th Dec at 1740 I received my first bill stating O2 will take £1737.02 out of my account via DD. Now I know this is wrong but how do I fix it? I can see my contract for the Pixel Fold is canceled on the My O2 Site. 

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

[Oxonian]

@justneedhelp 

I believe that the sales team will help you.

Contact details are in Guide: How to find help & contact O2 including social media or you can call them from 8am to 8pm daily on either 0808 002 0202 or 0800 081 0255.