Hey everyone, Welcome to the New to O2 board! If you're a new O2 customer looking for help getting setup and taking advantage of the benefits of being an O2 customer or if you've been with us for a while and need some assistance with a particular que...
Hello everyone, We'd like to officially welcome to you to the O2 network! If you're a new customer or have returned to O2 after a few years with a different network provider there is a lot if information to digest so we've put together this handy wel...
You may be weighing up your options of which network to join or move to, reviewing who offers the best value for your money, or if you're an existing customer you may be wondering if you should upgrade or check out other options. Well, we're here to ...
What's happening?As you'll likely already be aware, Virgin Media and O2 merged in June 2021 creating the UK’s largest telecoms challenger with award-winning mobile services and the fastest widely available broadband in the market all under one roof. ...
Hi everyone,Welcome to the O2 Community! This is a great place to ask for and share advice on anything relating to O2 or your device. You can join fantastic discussions (on or off-topic ), and help O2 improve by providing feedback. If you're feeling ...
I've just received a new O2 sim card today and topped up £10. The leaflet that came with the sim card says i can claim £10 free credit by texting FREE10 to 21500, offer expires 14/01/24. I sent the text and got a response saying this offer isn't for ...
Hi, Can anyone assist me with the o2 porting process? customer service have been absolutely diabolical. The number I requested to port is a work number and the business has been cut short for the past month with no way for clients to contact me. Cust...
Hi All,Does anyone know how to cancel the contract directly? The customer service is ridiculous as my sim delivery address is wrong and it was delivered for a week. I tried to contact O2 via social media but it took me 2 days for a single reply. Afte...
Hi, we are starting our new account today and would like to use our old mobile phone number on our new account, how do we arrange this. Thanks
hi there I have recently lost my job and just getting myself on benefits and really don’t want my phone to get cut off but I can make some payment on the £30th
Since swapping to O2, my signal keeps dropping, it cuts phone call in the middle of conversations. No matter where I am it’s just doesn’t keep a signal.I have a l phone 14. Postcode NE22
call me to upgrade my phone
Hi, just moved to O2 as part of the Virgin Pay Monthly. I'm travelling to Thailand for tomorrow until Jan 4th and would like to arrange for roaming so I can make calls.
Hello folks, I'm at my absolute wits end with trying to get this sorted so any help is much appreciated. I recently got a new phone with o2 because they said I could keep my virgin media number However since I now have the new phone, it seems there i...
Take my 18plus restriction of i am 32 years old
