on 28-08-2023 18:37
Hi,
I tried your chat but it was busy.
I had two Virgin numbers on a family account. Now I have been given a system generated username and migrated. However I already have an active O2 account . Can I combine into one bill?
Thanks
Solved! Go to Solution.
on 28-08-2023 18:53
It's not possible to merge accounts currently until all the Virgin migrations have been completed.
on 28-08-2023 18:53
It's not possible to merge accounts currently until all the Virgin migrations have been completed.
on 23-04-2024 15:40
This is rubbish isn't it. I now have two O2 accounts and 2 direct debits. How can a company this size not manage accounts in to one?
on 23-04-2024 15:51
on 23-04-2024 15:51
on 23-04-2024 16:14
on 23-04-2024 16:14
It is possible to semi merge accounts now but it's not a perfect solution.
Try the below steps to try and re-link your accounts?
Login to My O2 with one account
From the My O2 drop-down menu select 'Manage your details'
Your delegates
Add Delegate
Enter details and add Delegate for the other account
You will then get an email to your associated email account, follow the link in this email.
Read the details and accept.
Enter information and submit.
Both accounts should then show on your original login.