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Merging O2 accounts into one account with a single monthly bill.

adrian109
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I had a Virgin Mobile family account that had 4 mobile numbers registered to it under a single monthly bill.

 

I moved one of the mobile numbers from Virgin Mobile to O2 and created an O2 account; which left me with 3 mobile numbers still registered on a Virgin Mobile family account.

 

When the "big move" from Virgin Mobile to O2 happened, this automatically created a new O2 account with the remaining 3 mobile numbers.

 

So, I'm now left with 2 separate O2 accounts which are billed separately each month.

 

Is there a way I can merge the two O2 accounts into one and just have a single bill for all for 4 mobile numbers?

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MI5
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@02who 

It is possible to semi merge accounts now but it's not a perfect solution.

Try the below steps to try and re-link your accounts?

Login to My O2 with one account

From the My O2 drop-down menu select 'Manage your details'

Your delegates

Add Delegate

Enter details and add Delegate for the other account

You will then get an email to your associated email account, follow the link in this email.

Read the details and accept.

Enter information and submit.

Both accounts should then show on your original login.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 6 of 6
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MI5
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@adrian109 

Currently not possible until all the Virgin migrations are complete.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 6
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adrian109
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Looks like I will need to wait until at least 2024.

https://www.o2.co.uk/help/virgin-mobile-to-o2#whens-it-happening

 

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MI5
Level 94: Supreme
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At least as a minimum at a guess.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 6
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02who
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Any update on this?  I am waiting in this situation too.

Message 5 of 6
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MI5
Level 94: Supreme
  • 146074 Posts
  • 636 Topics
  • 28105 Solutions
Registered:

@02who 

It is possible to semi merge accounts now but it's not a perfect solution.

Try the below steps to try and re-link your accounts?

Login to My O2 with one account

From the My O2 drop-down menu select 'Manage your details'

Your delegates

Add Delegate

Enter details and add Delegate for the other account

You will then get an email to your associated email account, follow the link in this email.

Read the details and accept.

Enter information and submit.

Both accounts should then show on your original login.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 6
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