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Community Manager
Posts: 7,372
Registered: ‎18-02-2016

Welcome to the Network Members board!

Hi everyone,

 

Thanks for becoming part of our Network Members Board!

 

What does it mean to be a Network Member?

As an active member on our community, we want to maximise your impact and hone your network expertise, so that you can help your friends, family and fellow community members with whatever network query they may have. 

 

Using this board, we will be sharing new and engaging ways to explain the basics of our mobile network, as well as the insights around new innovative technologies and our evolving network tools.

 

We want you to share this with your online and offline communities, so if they’re having a connectivity issue, you can help them to understand the network, what the problem might be and help us to fix it.

 

We’d also love your feedback wherever possible, to help us improve our customers’ network experience.

 

What are the perks?

As part of the O2 Community Network Members board, you’ll be able to escalate any network issues directly to community managers. That means if you, your friends/ family or anyone on the community are experiencing network issues, they’ll be passed to the right people to investigate much more quickly.

 

What would you like to learn more about?

To make this board as useful as possible for you, we want to tailor it to your interests. What would you like to learn more about in relation to our network? What network insights would be useful to you when dealing with other community members’ questions?

 

We’d love this board to become a means for improving the customer network experience, by getting your expert insight. Please feel free to ask questions, provide suggestions and give as much feedback as you can on the content we share.

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Just joined the community or thinking of registering? Check out this handy starter guide!
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If you'd like to take part, why not register? Smiley Happy
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Posts: 16,439
Topics: 297
Kudos: 1,856
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Re: Welcome to the Network Members board!

Hi all nice to be here 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Level 48: Jubilant         
Posts: 6,448
Registered: ‎26-03-2014

Re: Welcome to the Network Members board!

Hi!
I suppose the main things would be on how to fix any issues, or easy fixes, so that other customers can resolve their query themselves.
Most of those would probably be covered by things like a manual network selection, or restarting the phone but if there is anything else that would be useful or good to know it would help.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Level 38: Lively
Posts: 2,009
Registered: ‎04-04-2012

Re: Welcome to the Network Members board!

Hi All, good to be here...

It feels like first day in school Smiley Tongue
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts
Posts: 15,833
Topics: 138
Solutions: 81
Registered: ‎11-04-2012

Re: Welcome to the Network Members board!

Hola. Some familiar handles 😉
My question would be about the process for porting, or changing from one SIM to another (eg micro to nano) - what are the network steps that have to complete, in what sequence, and how does repeatedly re-booting old and/or new phone affect the process?
Flowcharts, yes, them too 😁
Most Random Thread.pngMost Useful Guide.pngWe cannot access your account
Level 8: Talented
Posts: 363
Registered: ‎08-03-2019

Re: Welcome to the Network Members board!

Hi, 👍
unnamed
Level 38: Lively
Posts: 2,009
Registered: ‎04-04-2012

Re: Welcome to the Network Members board!

@pgn

I prefer infographics nowadays :-)
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts
Posts: 111,859
Topics: 563
Solutions: 14,837
Registered: ‎04-04-2012

Re: Welcome to the Network Members board!

All the usual suspects here I see 😁
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Community Manager
Posts: 7,372
Registered: ‎18-02-2016

Re: Welcome to the Network Members board!

Welcome everyone! It's great to have you all on the Network Members Board. smiling Please keep your suggestions and ideas coming and we'll do our best to get the relevant info for you. Don't forget to check out the July Network News post. wink

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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Level 38: Lively
Posts: 2,009
Registered: ‎04-04-2012

Re: Welcome to the Network Members board!

I would like to know more about how the different technologies work from an infrastructure point of view, and how esim etc will have have an impact on networks in the future.

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts