Welcome to the Network Members board!

[Martin-O2]

Hi everyone,

Thanks for becoming part of our Network Members Board!

What does it mean to be a Network Member?

As an active member on our community, we want to maximise your impact and hone your network expertise, so that you can help your friends, family and fellow community members with whatever network query they may have. 

Using this board, we will be sharing new and engaging ways to explain the basics of our mobile network, as well as the insights around new innovative technologies and our evolving network tools.

We want you to share this with your online and offline communities, so if they’re having a connectivity issue, you can help them to understand the network, what the problem might be and help us to fix it.

We’d also love your feedback wherever possible, to help us improve our customers’ network experience.

What are the perks?

As part of the O2 Community Network Members board, you’ll be able to escalate any network issues directly to community managers. That means if you, your friends/ family or anyone on the community are experiencing network issues, they’ll be passed to the right people to investigate much more quickly.

What would you like to learn more about?

To make this board as useful as possible for you, we want to tailor it to your interests. What would you like to learn more about in relation to our network? What network insights would be useful to you when dealing with other community members’ questions?

We’d love this board to become a means for improving the customer network experience, by getting your expert insight. Please feel free to ask questions, provide suggestions and give as much feedback as you can on the content we share.

[adamtemp64]

Hi all nice to be here 

[gmarkj]

Hi!
I suppose the main things would be on how to fix any issues, or easy fixes, so that other customers can resolve their query themselves.
Most of those would probably be covered by things like a manual network selection, or restarting the phone but if there is anything else that would be useful or good to know it would help.

[madasaf1sh]

Hi All, good to be here...

It feels like first day in school

[pgn]

Hola. Some familiar handles 😉
My question would be about the process for porting, or changing from one SIM to another (eg micro to nano) - what are the network steps that have to complete, in what sequence, and how does repeatedly re-booting old and/or new phone affect the process?
Flowcharts, yes, them too 😁

[BOSSGOGG]

Hi, 👍

[madasaf1sh]

@pgn

I prefer infographics nowadays 🙂

[MI5]

All the usual suspects here I see 😁

[Martin-O2]

Welcome everyone! It's great to have you all on the Network Members Board.  Please keep your suggestions and ideas coming and we'll do our best to get the relevant info for you. Don't forget to check out the July Network News post. 

[madasaf1sh]

I would like to know more about how the different technologies work from an infrastructure point of view, and how esim etc will have have an impact on networks in the future.