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Back to Basics: Coverage

LukasB
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Hey everyone, 

 

The more our customers understand about the way we plan, build and rollout our network, the better we can set their expectations of their own experience.

 

When explaining the reach of our network coverage and any local issues customers may be having, it’s important to take into account all the factors that can impact its reach.

 

 

coverage Infographic.jpg

 

Do you think this kind of context is useful for our customers to understand? What are the biggest sticking points for customers when it comes to coverage?

 

Remember, all of the images we share on this board can be shared with the wider customer community, so feel free to use these as an aid to your network conversations. 

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Cleoriff
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Excellent article @LukasB 

Extremely informative thumbsup

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LukasB
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Thanks @Cleoriff did you know this? I certainly wasnt aware.

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Mi-Amigo
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Nice one @LukasB 

Very informative. Not technical so appeals to non-geeks like me and I learned a lot about Coverage thumbsup

animated-elephant-image-0327



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Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"
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gmarkj
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Really nice and clear article there @LukasB!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


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Cleoriff
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@LukasB wrote:

Thanks @Cleoriff did you know this? I certainly wasnt aware.


No I didn't know much at all. This (with pictures), is excellent @LukasB 

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LukasB
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Thanks @gmarkj we are trying wink

 

@Cleoriff @Mi-Amigo I think it really helps with the pictures - Even I got it and I am no tech wizard joy

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madasaf1sh
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I like this, but for us geeks it would be good to see some techy techy stuff.

I know even in Central London, getting cell sites up and running is a nightmare, and have experience of this, even getting o2 engineers out to do a network survey of the office and seeing what glass, concrete and steel do to mobile signal. It really is quite dramatic.

I know some big companies will pay for femtocells to provide mobile coverage in their offices, i think we did in the end. and o2 gained loads of customers from other networks slight_smile
Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

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We are all customers and dont have access to any o2 accounts





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