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Community Manager
Posts: 1,205
Registered: ‎07-05-2020

Back to Basics: Coverage

[ Edited ]

Hey everyone, 

 

The more our customers understand about the way we plan, build and rollout our network, the better we can set their expectations of their own experience.

 

When explaining the reach of our network coverage and any local issues customers may be having, it’s important to take into account all the factors that can impact its reach.

 

 

coverage Infographic.jpg

 

Do you think this kind of context is useful for our customers to understand? What are the biggest sticking points for customers when it comes to coverage?

 

Remember, all of the images we share on this board can be shared with the wider customer community, so feel free to use these as an aid to your network conversations. 

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Posts: 95,188
Topics: 755
Registered: ‎14-01-2013

Re: Back to Basics: Coverage

Excellent article @LukasB 

Extremely informative thumbsup

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Community Manager
Posts: 1,205
Registered: ‎07-05-2020

Re: Back to Basics: Coverage

Thanks @Cleoriff did you know this? I certainly wasnt aware.

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Posts: 12,319
Topics: 288
Registered: ‎13-02-2019

Re: Back to Basics: Coverage

Nice one @LukasB 

Very informative. Not technical so appeals to non-geeks like me and I learned a lot about Coverage thumbsup

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Level 48: Jubilant         
Posts: 6,445
Registered: ‎26-03-2014

Re: Back to Basics: Coverage

Really nice and clear article there @LukasB!

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Posts: 95,188
Topics: 755
Registered: ‎14-01-2013

Re: Back to Basics: Coverage


@LukasB wrote:

Thanks @Cleoriff did you know this? I certainly wasnt aware.


No I didn't know much at all. This (with pictures), is excellent @LukasB 

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Community Manager
Posts: 1,205
Registered: ‎07-05-2020

Re: Back to Basics: Coverage

Thanks @gmarkj we are trying wink

 

@Cleoriff @Mi-Amigo I think it really helps with the pictures - Even I got it and I am no tech wizard joy

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Level 38: Lively
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Registered: ‎04-04-2012

Re: Back to Basics: Coverage

I like this, but for us geeks it would be good to see some techy techy stuff.

I know even in Central London, getting cell sites up and running is a nightmare, and have experience of this, even getting o2 engineers out to do a network survey of the office and seeing what glass, concrete and steel do to mobile signal. It really is quite dramatic.

I know some big companies will pay for femtocells to provide mobile coverage in their offices, i think we did in the end. and o2 gained loads of customers from other networks Smiley Happy
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