Welcome to the Network Members board!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 06-07-2020 15:56
Hi everyone,
Thanks for becoming part of our Network Members Board!
What does it mean to be a Network Member?
As an active member on our community, we want to maximise your impact and hone your network expertise, so that you can help your friends, family and fellow community members with whatever network query they may have.
Using this board, we will be sharing new and engaging ways to explain the basics of our mobile network, as well as the insights around new innovative technologies and our evolving network tools.
We want you to share this with your online and offline communities, so if they’re having a connectivity issue, you can help them to understand the network, what the problem might be and help us to fix it.
We’d also love your feedback wherever possible, to help us improve our customers’ network experience.
What are the perks?
As part of the O2 Community Network Members board, you’ll be able to escalate any network issues directly to community managers. That means if you, your friends/ family or anyone on the community are experiencing network issues, they’ll be passed to the right people to investigate much more quickly.
What would you like to learn more about?
To make this board as useful as possible for you, we want to tailor it to your interests. What would you like to learn more about in relation to our network? What network insights would be useful to you when dealing with other community members’ questions?
We’d love this board to become a means for improving the customer network experience, by getting your expert insight. Please feel free to ask questions, provide suggestions and give as much feedback as you can on the content we share.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
- 16454 Posts
- 312 Topics
- 1316 Solutions
on 06-07-2020 16:32
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 06-07-2020 16:32
Hi all nice to be here
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
- 12864 Posts
- 95 Topics
- 1172 Solutions
on 06-07-2020 16:49
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 06-07-2020 16:49
I suppose the main things would be on how to fix any issues, or easy fixes, so that other customers can resolve their query themselves.
Most of those would probably be covered by things like a manual network selection, or restarting the phone but if there is anything else that would be useful or good to know it would help.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
- 12016 Posts
- 69 Topics
- 3221 Solutions
on 06-07-2020 16:58
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 06-07-2020 16:58
It feels like first day in school
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu
--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 06-07-2020 17:04
My question would be about the process for porting, or changing from one SIM to another (eg micro to nano) - what are the network steps that have to complete, in what sequence, and how does repeatedly re-booting old and/or new phone affect the process?
Flowcharts, yes, them too 😁
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 06-07-2020 17:07
- 12016 Posts
- 69 Topics
- 3221 Solutions
on 06-07-2020 17:35
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 06-07-2020 17:35
- 151673 Posts
- 649 Topics
- 28840 Solutions
on 06-07-2020 17:36
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 06-07-2020 17:36
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 8165 Posts
- 772 Topics
- 94 Solutions
on 06-07-2020 17:38
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 06-07-2020 17:38
Welcome everyone! It's great to have you all on the Network Members Board. Please keep your suggestions and ideas coming and we'll do our best to get the relevant info for you. Don't forget to check out the July Network News post.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
- 12016 Posts
- 69 Topics
- 3221 Solutions
on 06-07-2020 17:57
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 06-07-2020 17:57
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu
--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company