Solved: vat invoice

mf10 · ‎28-02-2024

cant seem to get vat invoice, a basic legal requirement, the website just directs you to call o2. i call and nobody even answers - pathetic. shocking none service

MI5 · ‎28-02-2024

@mf10

VAT invoices are provided to all business accounts by default.

If you are contravening the T&C's by using a consumer account for business, you will need to request VAT invoicing by calling O2.

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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mf10 · ‎28-02-2024

maybe a call to HMRC may sort out o2 !!!!!!!!!!!!!!!!!!!!

MI5 · ‎28-02-2024

@mf10

VAT invoices are provided to all business accounts by default.

If you are contravening the T&C's by using a consumer account for business, you will need to request VAT invoicing by calling O2.

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Oxonian · ‎29-02-2024

I think @mf10 that calling HMRC would be akin to 'phoning O2 ; hours of waiting for the call to be answered.

In fact, HMRC are probably an organisation that make O2's call answering performance look good. 🤣

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