the return of my iphone.

[DTaylor]

Mt iphone 15 has been returned a chap called James arranged for royal mail to collect the phone last week which they did. I did not order it as I said I could not afford it.

[jonsie]

Keep a check on your account in My O2 for when the phone is returned and make sure there are no spurious charges on your account

[Enlli]

Have you spoken to O2 about this as there may be a chance you were scammed? 

How was it ordered and by whom?

What was the return address?

Not unknown for people to order a phone an someone's account, then say it was a mistake and arrange for the phone to be returned only it goes to them not O2.

Have you checked your account in My O2 to see if you are paying for this

Read here and follow the advice given

Phishing, Smishing & Scams. Latest info & advice. 

[Bambino]

@DTaylor Who is this chap called James? How do you know he was from O2? Did he call you? It sounds like you've been scammed.

If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:
Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

You can block the number that called you, or any number you think may be suspicious.

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

There are also these links to look at:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)