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KieranClark
Level 1: Joiner
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I can’t afford to pay my phone bill. I was wondering if I can extend to Pay at a later date?
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MI5
Level 94: Supreme
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@KieranClark you need to call 202 and speak to the payment management team who can arrange a date change or payment plan, but restrictions may be imposed on your service until the bill is fully paid.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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MI5
Level 94: Supreme
  • 117777 Posts
  • 604 Topics
  • 16568 Solutions
Registered:

@KieranClark you need to call 202 and speak to the payment management team who can arrange a date change or payment plan, but restrictions may be imposed on your service until the bill is fully paid.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Cleoriff
Level 94: Supreme
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Hi @KieranClark 

You need to contact cutomer services and ask to speak to the payment management team

They will advise you of the best way forward

https://www.o2.co.uk/contactus

 

Edited to add, the number for the payment management team is

0800 902 0217

You won't be able to make any changes to your current account until you have settled your outstanding amount

 

Best of luck and welcome to the forum Welcome

*The Game Is On*

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EmilieT
Former Staff
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Hi @KieranClark, have you managed to talk to someone about your bill now? Please let us know if you need any further help or advice slight_smile

 

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