on 02-05-2019 10:52
@KieranClark you need to call 202 and speak to the payment management team who can arrange a date change or payment plan, but restrictions may be imposed on your service until the bill is fully paid.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
02-05-2019 10:53 - edited 02-05-2019 10:56
You need to contact cutomer services and ask to speak to the payment management team
They will advise you of the best way forward
Edited to add, the number for the payment management team is
0800 902 0217
You won't be able to make any changes to your current account until you have settled your outstanding amount
Best of luck and welcome to the forum
on 07-05-2019 10:43
Hi @KieranClark, have you managed to talk to someone about your bill now? Please let us know if you need any further help or advice
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