proof of purchase

[Sunanda]

Hi

I've bought an iphone from a local O2 store on contract. And I lost the actual receipt provided when purchased also lost the access to my mail id and o2 account as I have forgot those passwords. Now I'm in India, my phone has a hardware issue and the service centre is asking for a proof of purchase to provide any service. I tried contacting o2 regarding this through chat where i have been told that i would recieve a copy of it to my mail id which never happened. I know i am at a worst scenario but hope someone can suggest me a solution regarding this.

[MI5 · Accepted solution]

@Sunanda 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks