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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Will Disney Plus Extra remain on new tariff

Hi. Upgraded to a new phone yesterday. It asked me if I wanted Disney Plus as an extra, but I know I’ve already got it as an extra so said no. Should I have added it again?

Resolved! Dispatched email

I made an order yesterday for a new phone with next day delivery, I received a confirmation email but haven't received a delivery email. When I go to my O2 no order is there? Any help would be great.

Resolved! Change my o2 account email address

Hi there,I would like to change my o2 account email address as the one currently linked to my o2 account is no longer in use. Please could I have some assistance on how to change this?

Resolved! Dorothy phone with no internet

I just want to have my wife's phone bill on my o2?

Extra

Hi does anyone know anything about the Amazon music extra from 02 I’ve tried to activate it but keeps coming up a activation error message and can’t get through to customer service

Resolved! Top up using balance

£15

Resolved! Complaint

How can I send a complaint to O2 by email or chat

Resolved! New Direct Debit has appeared on my account

I've had a second direct debit from Telefonica for £0.00 with a date of 00/00/0000 apper on my bank account, triggering a security alert. Anyone know whether this is O2 doing something routine, an error or something suspicious?

Resolved! I missed my delivery slot

Hello I bought a new phone. There was an attempt to deliver, but i wasnt home. Now the phone is on the way back to you. Can i expect the phone to be redelivered?

Resolved! Scam text messages?

I've now twice received a text message purporting to be from O2 saying they couldn't process my bill and I need to go online to enter my bank details. The link looks legit, but I get the text message a full week *before* my bill is due. I'm pretty su...

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