Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

New phone

I have brought a new iPhone 14 and amwaiting on the order. I wanted to check how long it would be but when I log in to my account it doesn’t say that I have an order even though I have had a confirmation email sent through and money taken from my acc...

Resolved! PAYING OFF DEVICE

Hello. I would like to pay off my device ASAP. Can i get in touch with an agent to complete action please?

Accidentally clicked on scam link.

Hi. I received a text earlier about saying something about there's been an error processing your o2 bill. I clicked on the link in the text, I should've thought about it but it was a stupid mistake. I put in my a few details but not my card details a...

Resolved! Unihertz

Will 02 stock unihertz mobiles if not why?

Upgraded But Missed A Promo Code

Hey all, I've been daft when ordering my upgrade...I was in such a mess trying to order the upgrade (because I couldn't figure out how to change my billing address, that's another mess!) that I missed entering a promo code on the order. Now it's okay...

Resolved! Order never received

I ordered a new iPhone on the 21st of July this was never delivered. When I contacted o2 they sent me another one as the original one had been lost. However when the new iPhone was sent out none of my add ons I paid for (£220) in total was sent, leav...

O2 Wi-Fi

Looked how to get free WiFi. Followed steps but O2 not ony list of WiFi connections. Anyone know how to connect?

Resolved! No network

Hi! I have made this payment: 09/11/2022 Your payment detailsAccount number: xxxxxxxxxxxPayment amount: £94.70 I have still no network. This is really huge problem!Please sort out my problem !

Resolved! Change name

I have recently got married and my new name needs to be added on here

Resolved! Voice Calls

Why have I been charged for some calls I made to my wife's phone but not all? It shows her number without a leading 0 in the ones I have been charged for (40p per time) but with the leading 0 in the calls that haven't been charged for.I have unlimite...

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