cancel
Showing results for 
Search instead for 
Did you mean: 

phone not working properly

ann12
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

hello my daughters phone has stopped working properly.  It will still receive incoming and she can make out going calls, she can send and receive txt messages.  But her data will not work and even if shes connected to wifi none of her app will work??!

Message 1 of 4
103 Views
3 REPLIES 3

Cleoriff
Level 94: Supreme
  • 107871 Posts
  • 794 Topics
  • 5779 Solutions
Registered:

@ann12 

What sort of phone has she got? If it's an iPhone, you need to make sure she has the iData bolt on.

We’re just customers like you but it sounds like you’ll need someone to access the account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

 

*The Game Is On*

Girl in a jacket
Message 2 of 4
86 Views

MI5
Level 94: Supreme
  • 124155 Posts
  • 612 Topics
  • 20231 Solutions
Registered:

@ann12 

Has she ran out of data?

She can check in her MyO2 https://mymobile.o2.co.uk/

This shouldn't affect WiFi use though so she needs to make sure that she is connected to a WiFi router correctly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 4
78 Views

RafaC
Community Manager
Community Manager
  • 570 Posts
  • 27 Topics
  • 1 Solutions
Registered:

Hey @ann12 were you able to sort this out?

Message 4 of 4
48 Views