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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Need to receive a text to use sim swap,but I can't receive texts because I haven't activated my SIM,

Title. I just upgraded my phone since my old phone stopped getting a signal. My new phone isn't getting a signal either, so I assume I need to use the SIM swap. Problem is it needs to send me a verification code to my number, which I cannot access si...

Resolved! Spend cap

How to put a spend cap on a new phone as the apps keep sending me round in circles from my 02 app

Resolved! Keeping existing number

I want to keep my existing number

Resolved! can i cancel the new iphone i ordered from 02 and replace order with another one

can i cancel the new iphone i ordered from 02 and replace order with another one the one i ordered is not in stock

Resolved! My account is showing 1.99GB of data still to go but I’ve had a text saying it’s run out

My data shows 1.99 GB remaining but I’ve had a text saying it’s run out (& I’m not able to connect to internet or text). Help please!

Resolved! Unsolicited premium rate texts

My son has been charged for premium rate texts that he has neither made or received. How do I get these cancelled?

Resolved! Helppp Returning/Exchanging phone

I want to change my iPhone 12 Pro Max for iPhone 13 Pro Max, as the iPhone 13 has been launched within the 14 day change your mind period... It turns out it's not so much an exchange policy as a cancel-and-reorder policy, which is itself very annoyin...

Resolved! Change address

So I moved Sunday- how can I change my address so I can get the letter to me?

Resolved! Payment

Hello, I am late with my payment due to the fact the price has gone up, I can't get through to customers services which I am upset about, I could make a payment on the 5th of October, if you check my records all my payments go out on the 5th, please ...

Resolved! O2 rewards

I am trying to log onto o2 rewards and I put my number in and I have tried several times and it is the correct number but I get no text to register. I do get other texts from o2 though. Please help.

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