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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Disney+

I have a subscription to Disney+ via O2 (phone account) but on my TV I get the message: "Welcome back, seems like you are not subscribed.

Resolved! Upgrade with discount

Good morning, I am looking to upgrade to a iPhone 13. I have a discount code (Defence Discount) how do apply my discount?

Resolved! contracts

i have 2 contracts out in my name one for me and one for my partner, all bills come out of my bank, how do i merge them together so i can see what we are both using from my 02 app

Resolved! Need to request a PAC code number but O2 network coverage here is always ZERO

Please see the above subject and send me a PAC code number. It I do as you ask and text PAC to 65075 my phone always says no network coverage or failed message

Resolved! quit contract

Hi, last year I started a contract where I had to pay 15£ per month and now your company is taking 30£ out of my bank account. The only thing I wanna do right now is cancel this contract and I'll never commit with this company again. I don't even liv...

Resolved! Hi, I want to change from refresh to sim only and keep my number. I have an iPhone 7 Plus.

I would like to change from the refresh tariff to sim only. Keeping my number. I would like the tariff that has 5GB dater, unlimited texts and call for 24 months. I think it’s around £10. How do I do this? Thank you

Resolved! Need to leave as bill too much

My contract finishes 21 Nov my payments have gone up this month due to inflation. I need to leave ASAP, mots my daughter phone and she only uses on average 13GB data a mth she has a contact for 60GB and need to leave to sim only been told on the 21oc...

Resolved! Upfront cost to close current contract

Do I have to pay upfront costs for old contract to get new phone or can the costs be rolled over? It seemed possible but when attempting to pay it seems to insist on upfront costs being paid

Resolved! New 5G sim

Hello I need a new 5G sim I’ve be upgrading my phone soon

Pre order iPhone 13 pro

I received a text today about pre ordering the iPhone 13 pro and then I can trade in my current device and my left over contract will be paid for but when I tried to do the order it still said I have to pay my leftover contract which contradicts the ...

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