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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Live chat.

Where's live chat gone? Start a conversation takes to long.

Resolved! Online chat!

So seems the option for online chat has disappeared any chance someone can post a link?

Resolved! Haven't received my SIM

Haven't received my SIM

Resolved! Changing name

Hello, I pay for my plan monthly through my own bank account but it’s still under my stepdads name as he previously paid for it. Is there a way of getting it changed into my name as I need it as proof of a utility bill. Thank you

Resolved! My 02 number

Can I change my 02 mobile number to a new 02 mobile number

Issue with the delivery of an order by DHL

This is the second email i sent to dhl as you told me that i have to solve it with them , i need to know who support to me because in a case i am not the client of dhl, you are the client who are sending me somethig and if i dont received how can you...

Resolved! I need to close one of my contracts down

One of my contracts are coming to an end, I'll like to close that down and swap my old number to my other sim

Resolved! Cancel Disney + extra

I hope someone can help me. I am finding it literally impossible to find the option to cancel my Disney + offer so I wont be charged after the trial. Where is it?

Resolved! Change name and date of birth

I need to change my date of birth and put the phone in my name but says I have to contact o2 but idk the number

Resolved! Cancel insurance

Hi,Please could I ask how do I cancel my £10 insurance, on my monthly o2 contract?

O2

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