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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Phone recycling

I recently bought an new iPhone13 Pro Max and want to recycle my old iPhone12. In o2recycle I get as far as checking "I am not a Robot" but after that nothing happens. Is it a problem with o2's website or my computer?

Resolved! Paying off my phone

Hi I am wanting to pay off my phone contract I have with o2. I’ve been using a new phone because I broke my old one, however I still have months to go before it ends so I wanted to pay it off all at once. I can’t seem to manage to do this on the app....

Resolved! Managing second account in MyO2 app

Hi all!I've just ordered another 12 month sim-only in MyO2 app for my daughter.My question is, is it possible to manage this new number under one account? So I can see both my account and her account together, or does she need to create her own O2 ac...

Resolved! Audible

I’m a new customer and have chosen the audible subscription as my extra. When I click on it in the my o2 section it says page can’t be found?

Resolved! Just joined o2

Hey! I’ve just joined o2 this morning and ordered a pay monthly phone. I am trying to log into my account however it is telling me to confirm my email first. I have been waiting for that email for an hour now. Is this normal? many thanks

Resolved! Contact

I’m looking to see if I can take out another contract

Resolved! I need to contact SOMEONE from O2

I want to change my billing date and I have been on the O2 website for an hour now, jumping between the same five pages over and over again!The website will not direct me to the contacts page, no matter how hard I have tried!Can someone point me in t...

Audible extra - already have Audible?

I already have an active Audible subscription but want to use the O2 benefit. Can I apply it to my existing Audible account? If so, how? Thanks

Resolved! Lead account number change

Hi, I recently switched my family's three SIMs (including mine) over to O2 but all under my name/account. The issue I have is that O2 sees the lead account as being my wife's number, rather than mine. Is there a way to change the lead number to mine ...

iPhone 13 pro max

I have just manually set up my new iPhone 13 pro max and I am having difficulty connecting to my mobile network. Is there any way I can do this. My o2 account won’t let me login yet either. It says it can take 48 hours?

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