Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...
I have cancelled an extra - Amazon Music Unlimited. This is on my bill to be paid this month so surely as I will be paying for it I should still have access to this until my next bill?
Hi I’ve purchased a new phone with the click and collect I’ve tried phoning the shop and know one is answering I was wondering if my phone is ready to collect
Hi I have just purchased a new contract phone on Wednesday and although not been delivered yet (iPhone 13 pro max) I cannot get on to myO2 it keeps saying your account is not ready yet should only take 48hrs if it has been longer contact us but can’t...
Good afternoon, I have a new phone with new sim card and cant enter my O2 account because of the pin sent to my old sim. Because of this I cant cancel my account and I keep getting billed for I phone I dont use. There is no number to call anywhere an...
I need to upload my wage slip to prove employer to obtain a discount but I can’t find where to do this… help please
Hi, I’m in France at the moment.My iPad has 18GB of unused data at present but instead of using it when I go onto the web it transfers to my hotspot, the iPhone, and uses it’s data. It’s obviously a settings issue and I’m obviously not technically li...
Phone unused for ~6months, owner in a care home with Alzheimers & Dementia. I have no access to the security code/question info, or the phone (it's missing).I've tried twice so far to cancel via Customer Services call. The lack of security code and P...
Please help me change my billing date to the 27th
I need proof of purchase for my z fold3, to claim a free starter pack from Samsung, apparently the invoice was not sufficient proof, can you email me evidence
So ... I have 4 phone numbers on my O2 account. Mine, my husband, my daughter and my son.We are all on what used to be called their "Simplicity" contracts (no idea if it is still even called that!!) and we buy our handsets direct from Apple.The kids ...
