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phone not working properly

ann12
Level 1: Joiner
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hello my daughters phone has stopped working properly.  It will still receive incoming and she can make out going calls, she can send and receive txt messages.  But her data will not work and even if shes connected to wifi none of her app will work??!

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Cleoriff
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@ann12 

What sort of phone has she got? If it's an iPhone, you need to make sure she has the iData bolt on.

We’re just customers like you but it sounds like you’ll need someone to access the account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

 

Veritas Numquam Perit

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MI5
Level 94: Supreme
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@ann12 

Has she ran out of data?

She can check in her MyO2 https://mymobile.o2.co.uk/

This shouldn't affect WiFi use though so she needs to make sure that she is connected to a WiFi router correctly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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RafaC
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Hey @ann12 were you able to sort this out?

Community Manager for the O2 Community
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