messages

[leejaycant]

hu ,  hello,

1 what is a three-digit I dial in order to retrieve saved messages
2 how do I delete voice messages
3 how do I save an archive voice messages, and how long do they remain archived

. Old previous mobile phone provider called Three network. Provided a detailed analysis of my account at the end of each month.
Three network provided up to 30 pages of all the phone numbers that I had called during the 30 days. The detailed invoice showed a daily login and logout of every usage of the internet.

2. I need O2 as the provider to give me the exact same service and analysis in a monthly invoice.

3. I want detailed analysis and account of the all the phone numbers that I have dialled and data internet used. Only computers using dos can obtain detailed analysis of providing a complete listing of all and every single telephone number dialled and received. Mac computers do not have that ability to provide a detailed analysis.

4. I spoke to the O2 to service helpline and they stated that a detailed analysis is able to be provided but it can only be accessed through a Windows computer. It cannot be provided to an Apple Mac.

5. So what is the remedy to access this detailed monthly invoice required.

Thank you

[MI5 · Accepted solution]

@leejaycant 

See guide to voicemail here Guide: All you need to know about O2 Voicemail 901 

To download bills with detail, see this guide Guide: How do I get to the 'Download Bill' page? 

[Marjo]

Hi @leejaycant hope you're having a lovely Christmas time. It's been a few days since you asked about your voicemail and bills so hopefully you got everything sorted after that with the help from @MI5 above. Let us know if you have any further questions anytime.

[Beth6]

Hi,

I have no 4G so can only use my internet when connected to a wifi. I have tried to log on to my o2 and it tells me to contact someone, i have tried calling but it has told me to call back and hangs up. Can you help me at all.

Thanks

[MI5]

---

@Beth6 wrote:

Hi,

I have no 4G so can only use my internet when connected to a wifi. I have tried to log on to my o2 and it tells me to contact someone, i have tried calling but it has told me to call back and hangs up. Can you help me at all.

Thanks

---

@O2Lisa ?

[O2Lisa]

Thanks for the tag @MI5 

I'll message you privately @Beth6 and we can get this sorted for you

[MI5]

Thanks @O2Lisa