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incoming phone records
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on 03-12-2020 19:24
Hi can someone please advise me on how to retrieve my incoming call data please? I am on a contract
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on 03-12-2020 19:29
You can only see outgoing calls on your bill so unless the incoming calls are on your phones call log, you cannot retrieve them.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



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on 03-12-2020 19:58
Are you getting malicious calls? You could try emailing the nuisance calls bureau on the following email address malicious@telefonica.com
They won't be able to provide you a list of incoming callers.
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on 04-12-2020 13:45
Hi there @Helpplease1976 welcome to our community. It would be great to hear back from you if you get a moment to pop back in, to see if the above advice from @MI5 and @Nick_selkent was helpful and if you have any additional questions the community could help you with?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?
Re: incoming phone records
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on 04-12-2020 14:01
There is a dedicated page on the O2 website for unwanted calls. Here are just some of the things O2 can do:
1. Change your phone number free of charge and make your new number ex-directory.
2. Work with the police on trying to trace the caller because its a criminal offence of its threatening,obscene or causing distress.
3. Advise you to register with the telephone preference service if the calls are sales related.