incoming phone records

[Helpplease1976]

Hi can someone please advise me on how to retrieve my incoming call data please? I am on a contract

[MI5 Level 94: Supreme]

@Helpplease1976 

You can only see outgoing calls on your bill so unless the incoming calls are on your phones call log, you cannot retrieve them.

[Nick_selkent]

@Helpplease1976

Are you getting malicious calls? You could try emailing the nuisance calls bureau on the following email address malicious@telefonica.com

They won't be able to provide you a list of incoming callers.

[Marjo]

Hi there @Helpplease1976 welcome to our community. It would be great to hear back from you if you get a moment to pop back in, to see if the above advice from @MI5 and @Nick_selkent  was helpful and if you have any additional questions the community could help you with?

[Nick_selkent]

@Helpplease1976

There is a dedicated page on the O2 website for unwanted calls. Here are just some of the things O2 can do:

1. Change your phone number free of charge and make your new number ex-directory.

2. Work with the police on trying to trace the caller because its a criminal offence of its threatening,obscene or causing distress.

3. Advise you to register with the telephone preference service if the calls are sales related.