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Level 1: Joiner
Posts: 1
Registered: ‎03-12-2020
Accepted Solution

Change my spend cap

Can I change my spend cap till £10.00
Posts: 115,389
Topics: 571
Solutions: 15,780
Registered: ‎04-04-2012

Re: Change my spend cap

@Anna133 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

Guide: Spend caps on O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 83,856
Topics: 578
Solutions: 4,212
Registered: ‎04-01-2009

Re: Change my spend cap

You need to call O2 @Anna133 

Guide: Coronavirus Community Help and Support 

Guide: Spend caps on O2 

Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Choose the fraud option if necessary

Former Staff
Posts: 7,869
Registered: ‎23-07-2014

Re: Change my spend cap

Hi @Anna133 happy Friday! Good advice above from the community! Do let us know if you need any further advice though or if everything went ok with your Spend Cap changes in the end? Smiley Happy

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