Solved: how do I know if I'm calling using wifi?

tonjg · ‎25-08-2022

O2 staff have just confirmed to me that wifi calling is enabled on my O2 account but I don't think its working. there are times when I'm connected to wifi and I can't make an outgoing call. wifi calling is enabled on my phone, I've checked and double checked.

I use a samsung galaxy S8. I've also read conflicting reports about needing O2 firmware on the phone and others say you don't need O2 firmware, I just don't know what the truth is. I have searched on google about this but there's so much out-of-date stuff out there its confusing.

my question is: how can I know/verify at my end that the call I'm making is using wifi calling?

tonjg · ‎02-09-2022

solved: I flashed my phone with O2 firmware and now wifi calling is working - I'm getting the correct icon when I make a call, the line connects really quick and the audio is clear.

this video showed me how:

https://www.youtube.com/watch?v=gl0NJ5_ZCoA

View solution in original post

madasaf1sh · ‎25-08-2022

@tonjg

You will see an icon in the top left had corner of the phone. and it will say on the phone screen during the setup of the call if it is using WiFi Calling.

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

tonjg · ‎25-08-2022

"You will see an icon in the top left had corner of the phone."
what sort of icon? what does it look like?

"and it will say on the phone screen during the setup of the call"

what will it say? where on the screen? what exactly am I looking for on the call setup screen?

atm I don't see anything on my phone that tells me I'm calling through wifi

MI5 · ‎25-08-2022

@tonjg

Turn on airplane mode, then enable wifi.

If you can make a call, it's working.

Make sure O2 have enabled wifi calling on your account, and that you have enabled it in your MyO2.

It also needs to be enabled in your phone's settings.

wifi on.png

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

tonjg · ‎25-08-2022

I don't get that menu when I log in to myO2, I've seen that screenshot before and I think you are giving me out-dated information. this is what I get:

madasaf1sh · ‎25-08-2022

@tonjg

You will see this

Are you on PAYG by any chance? or Pay Monthly

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎25-08-2022

@tonjg

Not outdated info.

This is my MyO2 taken just now.

Screenshot 20**Personal info** 114734.png

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

tonjg · ‎25-08-2022

I don't get that, I get this:

tonjg · ‎25-08-2022

I don't get that menu

gmarkj · ‎25-08-2022

Did you see the question earlier about if you are a pay as you go (PAYG) or pay monthly (PAYM) customer @tonjg ?

The reason this is important is that o2 do not offer WiFi calling on PAYG...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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