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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! No service on my new SIM card

I have recently upgraded phones with a 5g SIM card and my number still hasn’t switched over from my old phone

Resolved! £10 for 14GB hasn't worked

Hello. I ordered a Big Bundle sim card and yesterday I installed it into my mobile. Then I topped up to £10. As it is said, I was supposed to get 14GB data: 7GB after top-up and 7 GB after claiming my £10 free credit by texting FREE10 to 21500. Howev...

Resolved! Bill

Hi I can’t log into my 02 and I have no other access to phone you, I’ve tried both your numbers but won’t let me phone them. How can I pay my bill if I’ve no way of contacting you. my dads just had a stroke and you know my daughter has cancer. I want...

Resolved! Post Code

For credit payment, I need to input Japanese post code. But only UK post code is acceptable . Could you advise me how to input Japanese address for payment.

Resolved! Faulty phone

I'm getting angry now. Where on earth do i find on this damn website where to request a phone replacement? I bought my phone through o2 online and I can see they have my handset bill. The charging port won't charge after 5 charger swaps. I've been ha...

Resolved! Notifications

Why Everytime I call or text someone it tells me my credit ? I do not want that how do I stop it ?

Resolved! Paid bill

Hi it keeps saying that I haven’t paid my bill which I have because it’s come out of my bank

Resolved! Leaving O2

I left O2 2 months ago, but they will have none of it!Support said that O2 works with Rogers in Canada, it doesn't. Seems like they really like taking the money, but are not interested in giving a service.

Resolved! charges

Does my plan include calls to mobile numbers in Poland or do I have to pay extra?

Resolved! Device not delivered

I have recently just joined the o2, and I have ordered for a new phone, it said it’ll be delivered by the 1st of June which is today, however I have gotten any email about wether my delivery has been dispatched or not and so I cannot track my order o...

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