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esim not working

GB500
Level 1: Joiner
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hello, i've installed an esim to replace my faulty sim but neither now work and I can't receive a txt when trying to receive an esim!???

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MI5
Level 94: Supreme
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@GB500 

Make sure you have removed the faulty physical sim and then reboot your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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