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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! I want to take my number to a pay as you go sim my contract is over

Please can you give me the puc code to transfer my sim to another company pay as you go sim and make this bill my last bill

Incorrect Security Details

I`ve recently come direct over to O2 after several years on it with Tesco Mobile because their free EU roaming policy is ending and that`s important to us as we go abroad several times a year in our motorhome. The initial porting of my old number too...

Adding phone to my account

I want to add an existing phone to my account

VAT bill

Hi need to download and send bill to my employer for reimbursement.

convert to pay as you go

Ive recently taken a plan and i want to convert this to a Pay As you go number

My o2 app

My number: I cannot access my account on the o2 app. It says I need to contact you guys. Can my account please be available so that I can track my data. Thank you [Mod edit: Please do not share personal details as your posts are visible to the public...

Resolved! The bill

I am with O2 about 7 years now. I never own O2 any penny of bill. Last 2 month I went on holiday I didn’t pay the bill as my mobile no signal. When I came back I received a letter from “ Moorcroft Debt Recovery Limited “ I didn’t mean not to pay the ...

Extra - Disney+

Hello, I recently renewed my contract, and got offered a free extra of my choice for 3 months.I picked Disney+, and manged to create an account, and view content there.However, in MyO2, I can see that I still have this extra "available to redeem".As ...

Resolved! cancel contract

dear i would like to cancel the contract

Enable to log in into 02 account

Every time i try to log in into my o2 account ans i insert my number, it sais that the number is assosiated with anoter email, althought its fisically impossible because i only use one email and i used my previous virgin media account to buy this num...

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