My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9890 Views
  • 1 replies
  • 1 kudos

Resolved! Cancel my subscription

Hi,I moved to the USA 2 months and I would like to cancel my subscription and my line. could you guide me with the steps I need to do .thank youbest Emmanuel

wiesenfeK by Level 1: Joiner
  • 434 Views
  • 1 replies
  • 0 kudos

Access to my account

No matter what I do I am unable to access my account, so I can’t see what my data usage is, what extra charges are for etc. I migrated from Virgin Mobile several months ago and originally was ok but all of a sudden when I log in it tells me I have no...

Jake21 by Level 1: Joiner
  • 433 Views
  • 1 replies
  • 0 kudos

Resolved! O2 switch up

Hi I took out new contract but wanted switch up also can I add this thanks I'm within 14 days since started

Dl2 by Level 1: Joiner
  • 822 Views
  • 2 replies
  • 0 kudos

Cant log in to app or website

I have just received 2 emails from O2 both saying my bill is ready. When I've tried to log in and view them on the website it says "Oops. We've had problems finding your account Click here and that should solve it." When I click there doesn't show an...

Robbb81 by Level 1: Joiner
  • 1053 Views
  • 3 replies
  • 0 kudos

Can't log into my o2

I've been logged out of my o2 and now it won't let me back in, nothing but problems with o2 honestly can't wait till my contracts up to get away from them

Philly555 by Level 1: Joiner
  • 385 Views
  • 1 replies
  • 0 kudos

International usage

I’m currently in Germany and have the international usage bolt on active. However I am unable to connect to data roaming.

KL6 by Level 1: Joiner
  • 447 Views
  • 2 replies
  • 0 kudos

Can’t log in

I can’t log into my account 

Another weekend that You Can't upgrade phone online

Anyone else wondering why O2 make it impossible to upgrade your phone online at the weekend?? Not good for people who work away from home Monday-Friday!!

Gitladi by Level 1: Joiner
  • 669 Views
  • 3 replies
  • 0 kudos

Resolved! Missing number and info

Hi folks,I noticed yesterday when logging into the My O2 app that my pay monthly contract account is not showing, just a PAYG number I have also linked (around last summer). I logged in to the web version and it's the same situation. The account was ...

Raekin by Level 1: Joiner
  • 1832 Views
  • 8 replies
  • 0 kudos

Resolved! my phone (REMOVED)

1/ How do I change to pay as you go. 2/how do i cancel my contract as it is too expensive for me.