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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Problem logging into app

I cant log into my 02 app to view my credit.

Resolved! Extra

Hi I have chosen Amazon music as my extra but the link to activate it has timed out and I only have today to claim it

2nd phone

How can I add 2nd phone no to my 02?

Final bill

I can’t access my final bill.

Resolved! Multi sim

Hi I’m a o2 customer and I’m thinking of getting my wife and son to come over from there sim provider. Do you do a deal for family etc or multi sim?

Resolved! Claim fit bit watch

Hope someone can help me with this. I have now got my google pixel 8 pro watch how do I claim the fitbit watch ?

My O2 plan not visable on O2 account

Hello I have pay monthly plan since April last year but can't see details of my plan when I log in to the website. I can't log in to app and I see message to contact support as something went wrong.

Resolved! Return

I would like to return an order

Extra charges

I have found under extras a charge for £144.56

My Mobile [edited]

I refer to my above mentioned mobile number. I am currently abroad and have been for the past few months since April 2023 due to a family issue. I am aware that my previous plan with Virgin Mobile has now switched to O2 and my understanding is the I ...

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