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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Out calls

I just got my new phone yesterday but today I’ve released that I can’t make any new phone calls?????

Virgin to O2

I used to be an O2 customer but then switched to Virgin. Last year I was automatically moved back to O2 (along with my 2 kids phones) but I can’t see any of our accounts on my original O2 account when I log in. I’ve tried to create a new account but ...

Refund

I'm about to leave o2 and received an email saying that my final bill is £2.40 which is owed to me. I've tried logging in to Myo2 to request a refund but there is no place to do that. Apart from phoning, how else can I request a refund?

Resolved! Cancel all orders

Hello. i need phone but you give me card i dont card please cancel my order and contract. my account num (REMOVED)

Resolved! Registering a SIM for data use on My O2

Hi,I have an O2 PAYG SIM installed in a tracker (which is abroad) and last week I topped it up.Today I have created an O2 account as I wanted to keep track of the remaining balance.When I try to add a PAYG device to my O2 account, the system wants to...

Can’t access my account

For some reason I cannot access my account, out has been like this for over a year

about my 100 GB monthly internet

Comprei meu novo celular Samsung S22 em Bournemouth e o cartão com 100 GB de internet, com ligações e mensagens limitadas, e minha internet está sempre baixa, e o mês está começando e está vermelho e o limite é de 867 MB, e alguns dias depois é prati...

Resolved! No response on resolving issues raised by incorrect billing.

Hi - relates to issue 2457769. I was incorrectly set up by O2 after having cancelled my Oomph account at Virgin earlier last year. O2 incorrectly requested billing from myself (which I was unaware of, given I had no active sim with Virgin and not sig...

Resolved! Spend cap

Hi there

Resolved! Want to leave O2

Hi, I would like to cancel my contract because I no longer live in the UK, I am being charge for product I do not use. Kind regards,Sandy

O2

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