Error message when trying to log into My O2 for past month or so

[edie]

Whenever I try to log into the My O2 app I get this error message - 

‘Something went wrong.

Oops. My 02 isn't available to you yet.

If you're new to 02, it can take up to 48 hours for your account to be ready.

If it's been longer than 48 hours, get in touch and we'll look into it for you.’. I have had this account for several years and haven’t forgotten my details so the message does not make sense. I am able to log in on my browser but cannot see my bills and most important things. I am unsure how to contact O2 as the bots are of no use at all and I barely have time to call them during the day and when I can I’m put in hold for ages… some advice would be greatly appreciated, thank you!

[MI5]

@edie 

O2 have messed up a system update which is effecting thousands of customers.
This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2