Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

My tariff disappeared on my app

I received a message that I have to pay for my tariff. Once my payment got processed, I didn’t see any top ups showing up on my tariff, instead my pay as you go balance topped up. Once i tried to access my tariff, app states that i did not have one a...

Resolved! cancellation

I wish to cancel my contract

Android app

What in holy christ have O2 done, I can't get into the app says I'm not eligible. I've removed and reinstalled it numerous times.. The web site proper oy shows my WiFi account correct phones, and number but sod all else, when I try to open a chat it ...

Resolved! how do i cancel a contract ive never used

contract cancel

Refund

I have recently left o2 and am in credit. I can’t now access myO2 to claim it

Resolved! why is o2 chat service so poor ?

Why is the o2 chat service so poor ? The robot thing is a total waste of space, and actually chatting to a person is virtually impossible...happy to put the prices up continually but the service levels decline & decline