My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8038 Views
  • 1 replies
  • 1 kudos

Resolved! Can I have the same email address on multiple accounts?

My 2 kids have PAYG phones for years that I manage through myO2 and my account/profile has my email address on it. I recently moved my own pay monthly contract from Vodafone to O2 via virgin media (it was a condition of getting a better broadband/TV ...

bobnfred by Level 1: Joiner
  • 1256 Views
  • 4 replies
  • 0 kudos

Recent Charges/Usage no longer an option since My02 changed

Can someone tell me how to access recent usage/charges as I can no longer see the option since My02 website has changed - I would have to wait until my next bill to see current usage i.e numbers called/messages etc.

Resolved! Contract end

Hi dear sir ma’am I want close my contract if is possible 

Umesh by Level 1: Joiner
  • 382 Views
  • 1 replies
  • 0 kudos

Resolved! Cash back and earpods

I got new phone and contract with yourselves. It came with a promotion of £100 cash back and earpods. Can you advice how to claim this promotion. Mobile: (REMOVED) Thank you

Resolved! Cancel a phone on my account

I currently have 2 phones on one account and wish to cancel one of them but keep account open for other phone

Mark71 by Level 1: Joiner
  • 409 Views
  • 1 replies
  • 0 kudos

Resolved! VAT Invoice

I need a VAT invoice for bills

Amanda19 by Level 1: Joiner
  • 1847 Views
  • 2 replies
  • 0 kudos

Resolved! Credit agreement

How can I view my virgin credit agreement to know when I have paid off loan for handset .??

JLK70 by Level 1: Joiner
  • 641 Views
  • 1 replies
  • 0 kudos

My o2 isn’t available

My o2 login was working until recently and now tells me it’s unavailable. What should I do?

Blue5 by Level 1: Joiner
  • 758 Views
  • 3 replies
  • 0 kudos

Roaming charges

I live abroad most of the time and have my default phone line and data set for the foreign sim. When I travel back to uk, like I did in November and for Xmas, I switch to the O2 sim when I land at Manchester airport. Why would my most recent two mont...

ScottyB by Level 1: Joiner
  • 584 Views
  • 2 replies
  • 0 kudos

Resolved! Lost sim

I travelled and seemed to have misplaced my sim card. Do I have to pay for a replacement sim?And how long will it take to arrive?

ShoMu by Level 1: Joiner
  • 839 Views
  • 3 replies
  • 0 kudos