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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Travel

i have arrived in Cape Verde and had previously always had the travel bolt on within my account.on arrival i discovered for whatever reason it is no longer on my account and now i am unable to purchase the travel bolt on for Zone 2.please help

About Billing

Hello, recenly, I swith my network to O2. I have been extra charge in this month bill. This is not fare. Because, This is not charges information in my current contract. please, remove this extra chrages, Thank you

Resolved! Device plan paid off - what happens with my sim and payment

I have paid off my device plan in full, I am still paying an airtime bill. I want to know when this ends and if I am able to have this reduced.

Resolved! Cancel my contract

Hi,I want to cancel my contract post the last day of my contract. I want to use the same SIM as pay as go. Please help me.

Resolved! Network Abroad

Hello - will I get charged for using my phone in Switzerland?

02 alerts

hi i had an email at 01. 41 yesterday saying thankyou for your order with an order number of nc55995956 , im not sure what this is as i didnt contact you or ask for changes thankyou

My02 App

Is anyone’s my02 app not working?

phone number

the number connected to my 02 sign in is incorrect the actual number is (REMOVED)

Resolved! Sign in

Cannot sign in

Balance Credit refund refused

I have a balance on my account of £178.54, I requested refund via telephone and online and was refunded £35. £178.54 was paid towards my device but 02 put it towards my airtime plan. I spent 6 days last week on the phone for 5 hours a piece speaking ...

O2

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